Privacy Policy
Effective date: [Month Day, Year] · Last updated: [Month Day, Year]
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1. Overview
The Deep Tissue Spa ("DTS," "we," "us," or "our") is operated by Lunella Enterprises LLC. This Privacy Policy explains what information we collect when you visit our website, book an appointment, or receive services at our location, and how we use, share, and protect that information. By using our website or booking a service with us, you agree to the practices described in this policy.
2. Information We Collect
We collect information in a few different ways:
- Information you give us directly — your name, phone number, email address, and any details you share when booking an appointment, filling out an intake form, or contacting us.
- Booking and scheduling information — appointment history, service preferences, and related notes stored in our booking platform, Mangomint.
- Payment information — payments are processed through Mangomint's integrated payment processing. We do not store your full credit card number on our own systems.
- Website usage information — [if applicable: basic analytics about how visitors use our website, such as pages viewed and general location, collected through tools like Google Analytics or similar services].
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Provide safe, personalized massage and bodywork services
- Process payments for services and products
- Respond to your questions or requests
- Send appointment reminders and, if you've opted in, occasional promotional messages about our services, memberships, or events
- Improve our website and the services we offer
- Meet legal, licensing, and recordkeeping requirements
5. Health and Intake Information
When you complete an intake form or discuss your health history with your therapist, you may share health-related information — such as areas of pain, injuries, medical conditions, or pregnancy status — so we can provide a safe and effective session. This information is used only to inform your care and is kept confidential among your treating therapist and, where necessary, our management team.
Massage therapy practices like ours are generally not "covered entities" under HIPAA, but we treat your health information with the same level of care and confidentiality regardless. We do not share your health information with third parties for marketing purposes.
7. Data Retention
We retain client and booking information for as long as needed to provide our services, maintain accurate business records, and meet legal or licensing requirements. If you'd like your information removed from our systems, contact us and we'll do so where we're not required to retain it for legal or recordkeeping purposes.
8. Security
We take reasonable steps to protect your information, including relying on Mangomint's secure booking and payment infrastructure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
You can:
- Ask us what personal information we have on file for you
- Ask us to correct or update your information
- Opt out of promotional emails or texts at any time (appointment-related messages may still be sent)
- Ask us to delete your information, subject to the retention needs described above
To make any of these requests, reach out using the contact information below.
10. Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the updated policy on this page with a new "last updated" date.
12. Contact Us
The Deep Tissue Spa (operated by Lunella Enterprises LLC)
187 S. Wickham Rd, Suite #102, Melbourne, FL
Phone/Text: (321) 987-0041